The guided employee journey
Optimise the experience of employees by mapping and supporting their journey
The employee journey
After the customer journey - and in healthcare the patient journey - it is time to also map the experience of employees. We distinguish three stages in this: inflow, development and outflow. Partly due to the tight labor market, the inflow receives by far the most attention, with recruitment and onboarding programs. But if you do not allow employees who are already inside to grow and intrinsically motivate them, they will end up in the outflow before you know it.
Inflow on Plek
The employee journey naturally starts with recruitment. Even before employees are taken on, you can already give them access to Plek to orient and prepare (pre-boarding). From their first working day, Plek offers a versatile onboarding program. This can be set up per role, location or department with texts, videos, forms and references, and can be scheduled over a longer period of time.
At Plek we shape the various components of the development stage in the following way:
- Communication: with news and updates, teams and project groups
- Growth: social learning, theme groups
- Security and sustainable employability: with information pages, forms, knowledgebase and sports groups
- Coaching and mentoring: in private (chat) groups
- Change: idea generation, participation and discussion groups
- Social connection: chat, social / interest groups and activities
Completion of these can increase employee involvement considerably.
Outflow and absenteeism are often classified as outflows. Higher levels of employee involvement counteract this. Plek also provides statistics for monitoring participation to provide early support.
If an employee leaves the organisation anyway, good offboarding is important to safeguard and protect knowledge. At Plek, former employees can then remain connected in alumni groups to act as ambassadors - and perhaps someday return again.
Questions about the employee journey?
We have already been able to guide many customers in launching their new Plek. From the get-go to setting up the content structure within the platform. Plek helps and thinks along with you! Are you curious about the possibilities of the Plek engagement platform or do you already have questions? Send a message to Rik via firstname.lastname@example.org or call us on +31 20 3697577